Junior / Intermediate Tailings Planner

Role Description

We are looking for a dedicated tailings planner/engineer with a strong technical background to provide exceptional support for our modeling software users across North America. The engineer will play a critical role in assisting customers with software-related issues, troubleshooting problems, and delivering effective solutions to complex problems. This position requires a solid understanding of 3D CAD modelling (preferably some Muk3D experience), excellent problem-solving skills, and the ability to communicate technical concepts clearly to both technical and non-technical audiences. The successful applicant will have a keen interest in tailings planning, a willingness to travel to remote locations, a strong desire to learn and enthusiasm to work with our small, focused, global team.

Key Responsibilities

• Provide technical support to customers via phone, email, and remote desktop sessions.

• Diagnose and troubleshoot software issues, including installation, configuration, and usage problems.

• Collaborate with customers to understand their modeling needs and provide guidance on software functionality and best practices.

• Work with clients to create tailings deposition plans under the direction of their planning teams.

• Development of Python scripts to help customers with basic automation of Muk3D and to integrate tailings plans in Excel or GoldSim with Muk3D models.

• Work closely with the software development team to escalate and prioritize software bugs and feature requests.

• Assist in the creation of knowledge base articles, user guides, and training materials.

• Deliver training sessions and webinars to educate customers on software capabilities and updates.

• Stay current with industry trends around global standards, and emerging modeling and tailings technologies.

• Assist with the promotion of Muk3D at conferences and trade shows across North America.

Qualifications

• Canadian permanent resident or be legally authorised to work in Canada, and be able to travel to the USA.

• Minimum of an undergraduate degree in civil/geotechnical/mining engineering or a related field of study.

• 1 - 5 years of relevant professional experience in tailings planning, civil design, or mining engineering.

• Experience in tailings planning or management is desirable.

• Experience with 3D CAD tools (Muk3D, Civil3D, mine design tools) and GoldSim is an asset.

• A reasonable understanding of Python or another programming language.

• Strong problem-solving skills and the ability to think analytically.

• Strong interpersonal and communication skills, both written and oral.

• Willingness to travel nationally and possibly internationally.

• Ability to work independently, onsite, and in remote locations.

• Be self-motivated and proactive, with a strong desire to learn and adapt.

Benefits

• Competitive salary.

• Health, dental, and retirement benefits.

• Opportunities for professional development and career advancement.

• A collaborative and innovative work environment.

• Access to state-of-the-art modeling software and tools.

How to apply

If this sounds like the role for you, apply today by submitting your resume and a cover letter detailing your relevant experience and qualifications to jobs@muk3d.com with the subject line "Tailings Planner Application - [Your Name]."